Frequently Asked Questions

Where are you located?

All sessions are offered remotely via telemental health through our HIPAA-compliant platform. Given the nature of the pandemic, considerations are being made for returning to in-person sessions.

Who do you work with and what services do you offer?

At this time, we work with individuals, couples, and families from a variety of backgrounds, cultures, and experiences. We offer individual, couples, and family counseling services. Please view each clinicians' specialities in their provider services section for further details.

Do you accept insurance?

At this time, we do not accept insurance. However, we are able to provide with a receipt to file with your insurance company for a potential reimbursement of out-of-network coverage.

Please see our policy on "No Surprises Act."

What is "No Surprises Billing?"

Please our policy on "No Surprises Act."

How long are sessions? How often and long will we meet?

Most commonly, therapy sessions last between 50 minutes to one hour. If clinically necessary, you are able to schedule for more than one hour.

Typically, you will meet with your therapist once per week, but this can vary depending upon the nature of mental health distress, type of service you receive, or certain situational experiences. For example, if you wish to meet more than once a week at the beginning of treatment then you have that option. This can be further discussed with your therapist.

Treatment usually takes anywhere between several sessions to several years. The duration of treatment is unique to your needs. You and your therapist will determine this throughout the treatment process. It is important to note that you are able to terminate therapy sessions at any time.

What are your session fees?

Our fees vary depending upon the clinician's level of education and type of license/designation of your therapist. If you are concerned about the cost of services, then please speak directly with your assigned counselor for more information about our offering of sliding scale (reduced fee) options. Our goal is to make sure you receive the care that you are seeking! Individual, couples, and families therapy sessions are typically $150.

What is the cancellation policy?

We have a 24 hour cancellation policy. Appointments that are not cancelled before 24 hours will incur the full session fee, except in the case of emergency situations which can be discussed with your therapist.

What do all the letters after a provider's name mean?

These letters indicate which license the provider carries and often relates to the level of schooling completed, whether masters or doctorate level.

  • LPC: Licensed Professional Counselor

  • LMFT: Licensed Marriage and Family Therapist

  • LCSW: Licensed Clinical Social Worker

  • LMSW: Licensed Master Social Worker

  • APC or LAPC / AMFT or LAMFT: Associate Professional Counselor / Associate Marriage and Family Therapist (under supervision and working toward full licensure)

  • Psych: Psychologist with either a PhD or PsyD

  • Other designations such as MAC,CCT,CST,CPCS, refer to specialized certifications and training beyond a degree

In most states, providers with one of these types of licenses are able to diagnose and treat mental health conditions.